CIOReview CIOReview
Women In Tech Review
  • Home
  • Technology
    • Agile
    • Artificial Intelligence
    • Audiovisual
    • Augmented & Virtual Reality
    • Big Data
    • BlockChain
    • Business Intelligence
    • Cloud
    • Cognitive
    • Content Delivery Network
    • Data Analytics
    • Data Integration
    • Data Visualization
    • DevOps
    • Digital Transformation
    • Digital Twin
    • Drone
    • Enterprise Architecture
    • FinTech
    • Gaming Tech
    • High Performance Computing
    • Internet Of Things
    • Machine Vision
    • Mainframe
    • Mobile
    • Networking
    • Predictive Analytics
    • Quantum Computing
    • Remote Work Tech
    • Robotics
    • RPA
    • SDN
    • Security
    • Simulation
    • Smart City
    • Software Testing
    • Storage
    • Video Surveillance
    • Virtualization
    • Web Development
    • Wireless
  • Industry
    • Agtech
    • Automotive
    • Aviation
    • Banking & Insurance
    • Biotech
    • Capital Markets
    • Casino
    • Chemical & Allied
    • Construction
    • Consumer Packaged Goods
    • Contact Center
    • Defense
    • E-Commerce
    • Education
    • Energy
    • Food
    • Healthcare
    • Latin America
    • Law Enforcement
    • Legal
    • Logistics
    • Manufacturing
    • Marine
    • Media & Entertainment
    • Metals & Mining
    • Naval Tech
    • Non Profit Technology
    • Oil & Gas
    • Pharma & life sciences
    • Proptech
    • Public Sector
    • Retail
    • Sports
    • Tech African
    • Tech Startup
    • Telecom
    • Textile & Apparel
    • Travel & hospitality
    • UAE
    • Utilities
  • Platforms
    • Adobe
    • Amazon
    • Cisco
    • Dassault Systemes
    • Dell
    • Google
    • HPE
    • HubSpot
    • IBM
    • Infor
    • Magento
    • Microsoft
    • NetApp
    • NetSuite
    • Oracle
    • Red Hat
    • Sage
    • Salesforce
    • SAP
    • VMware
  • Functions
    • Compliance
    • Contract Management
    • Corporate Finance
    • Environmental Health And Safety
    • GDPR
    • Human Resource
    • Marketing
    • Procurement
    • Sales
    • Supply Chain
  • Conferences
  • About Us
Go to...

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    • Home
    • VMware

    Leveraging Current Technology To Improve Productivity

    By Sue Ericksen, CIO & SVP, New York Life Insurance

    Join With Our Contributor Network

    On progress..
    Success! Thanks For Joining With Our Contributor Network.
    You Have Already Joined With Our Contributor Network
    Sorry! Something went wrong. Please try again.
    Leveraging

    Sue Ericksen, CIO & SVP, New York Life Insurance

    Steering transformational initiatives within your business environment that typically required IT
     
    One of the goals for my team in 2013 is a continuation of a goal established in 2012- embed Operational Excellence in everything we do. This is evident by more visible, positive business impact, higher degrees of business partner and customer satisfaction, and improved application functionality and availability. Each of my direct reports has developed an Operational excellence plan for their area. In Architecture, Engineering and Operations we already follow ITIL (Information Technology Infrastructure Library) and now we are enhancingthe process to mploy techniques from CISCO's PPDIOO.
     
    Another goal is to establish and continuously improve as a company.
     
    Roles and responsibilities as a CIO
     
    Strengthening the partnership with our internal customers so that technology is more of an enabler and viewed less as a cost of doing business, has been the key to my team. As a result, we restructured the technology capabilities of the company moving to a federated model, implemented new technology governance principles so we can leverage best practices and take advantage of synergies.
     
    The areas in business environment where solutions do not yet exist or not up to the mark, and which if existed, would've made job easier
     
    We want to use more “cool” technology and we use it when we can; but a good portion of this type of technology has been developed for the consumer. We want to use Social Networking technology more than we do today, but we have purposefully limited the use of certain capabilities. We would like our employees to be able to employ their personal smart phone for work functions, but we have to limit the makes and models we support to the ones that work with our mobile device management technology. This capability would be used to support the synching of business information, for employees who have PC's, tablets or smart phones.
     
    Things done to elevate IT's relationship with the business
     
    We recently restructured our IT capabilities at New York Life and moved more of the responsibility; for application development and maintenance to the company’s two main business groups, each with a technology leader who is a member of their leadership team.
     
    Technology trends impacting enterprise business environment
     
    Mobility, Cloud along with Big Data are high on our radar screen, for opportunities to provide technology that enables the business to sell our products more effectively, serve our policy holders better and make our employees more efficient. We are working on evolving our field force applications so they can be accessed from a tablet. Now we are working on our second wave of social networking solutions. Many of the technology vendors we do business with, have strategies to provide cloud based options.
     
    Lessons learned and advice for fellow CIOs
     
    Buy more than you build and configure more than you customize. Buying capabilities and configuring them, speeds up the delivery process. That means your users can be productive.

    Build a network of relationships with other CIO's in your industry and outside too. The problems you are faced with may have already been solved.

    Reward and celebrate successes. The competition is getting fierce for top talent. Once you hire a great candidate, get them a culture mentor so they can learn how to get things done. Keep them motivated by giving them interesting projects.
     
    CIOReview Client's: Flagship, Profitect, PCMI

    On The Deck

    • IT Service Management

      2018-07-03

      #
    • Mobile Application Special

      2018-05-15

      #

    Editor's Pick

    • How Blue Shield of California implements finance technology in accordance with its mission and values Facing a 100% remote work environment, the 4.4 million-member nonprofit health plan also took a new approach to internal controls
      How Blue Shield of California implements finance technology in accordance with its mission and values Facing a 100% remote work environment, the 4.4 million-member nonprofit health plan also took a new approach to internal controls

      By Sandra Clarke, CFO, Blue Shield of California

    • Empowering Animal Welfare through Sound Science-based Solutions
      Empowering Animal Welfare through Sound Science-based Solutions

      By Karen Christensen, Sr. Dir. Of Animal Wellbeing, Tyson Foods

    • Top Digital Marketing Trends for 2021
      Top Digital Marketing Trends for 2021

      By Kara Jensen, Creative Principal, Bop Design

    • COVID-19 Creates a Myriad of Compliance Challenges for Employers
      COVID-19 Creates a Myriad of Compliance Challenges for Employers

      By Liliana Salazar, Esq. Chief Compliance Officer, Chief Compliance Officer, HUB International Limited

    • Challenges that Compliance Officers face Today
      Challenges that Compliance Officers face Today

      By Samantha-Anne Horwitch, General Counsel/Chief Compliance and Human Resources Officer, Citelum

    • Benefits of Having NetSuite ERP for Business
      Benefits of Having NetSuite ERP for Business

      By CIOReview

    • Simplify ASC Completes Its Acquisition of PhyBus RCM
      Simplify ASC Completes Its Acquisition of PhyBus RCM

      By CIOReview

    • Red Hat Acquires StackRox, a Validation of Its Approach to Container and Kubernetes Security
      Red Hat Acquires StackRox, a Validation of Its Approach to Container and Kubernetes Security

      By CIOReview

    • CVC Capital Partners Fund VII Signs an Agreement to Acquire STARK Group
      CVC Capital Partners Fund VII Signs an Agreement to Acquire STARK Group

      By CIOReview

    • Dave West and Irving Tan Joins Cisco
      Dave West and Irving Tan Joins Cisco

      By CIOReview

    Copyright © 2021 CIOReview. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy Policy       |       Disclaimer